Customer Care

100% SECURE ONLINE SHOPPING

The Creative Catalyst Store utilizes Authorize.Net Payment Services 128-bit SSL (Secure Sockets Layer), the most advanced online ordering security system available.

All of your personal information, including your name, address, email address, and credit card number is encrypted so it cannot be read or compromised during an online transaction. Furthermore, neither Creative Catalyst Productions nor our agents will maintain your credit card information on file.

PAYMENT OPTIONS

Q:        What forms of payment do you accept?
A:        Visa, MasterCard, PayPal …and we also accept checks and money orders. The charge on your credit card statement will show "Creative Catalyst Productions ."

Q:        Can you invoice me?
A:        No, we are not set up to invoice customers … pre-paid orders only.

Q:        Can we mail in an order?
A:        Yes, we accept mailed in orders and you can use any of the above forms of payments in a mailed in order (except for PayPal).

SHIPPING

Q:        Do you ship internationally?
A:        Yes, we ship worldwide and have customers from almost every corner of our planet.

Q:        What forms of shipping do you offer?
A:        We use US Postal Service:  First Class, Priority, Express and Air Letter Post (International mail) … we also offer UPS:  Ground, 3 Day, 2 Day, and Overnight.

Q:        What is the cost of shipping?
A:       Shipping costs are based on weight, however, if you want to place your order online, it will give you your shipping options and cost before you actually enter your payment information … at this point you can cancel or continue. For mail-in orders, there is a flat rate of $6.50 for the first item and $1.50 for each additional item (for domestic only).

Q:        Why is shipping so expensive … is it more then other places?
A:        Our shipping costs are very competitive with other companies our size.  We also ship your order the same day it is received (with the exception of orders received after 4:00 pm, Monday – Friday, Holidays and Weekends).  Also, most shoppers don't realize that shipping costs also include more than just the actual shipping charge … it includes handling charges, such as packaging, labor, equipment, supplies, etc.

RETURN POLICY

We at Creative Catalyst Productions take pride in the products we offer. We want our customers to be completely satisfied with each purchase, therefore, we have posted images, descriptions and reviews for each DVD to assist in decision making.  We have also included previews of all CCP produced titles so that our customers can get a glimpse of what is in each DVD before they make a purchase.  In addition, all CCP DVDs are professionally duplicated and/or replicated to the highest quality specifications. We ship all products in new condition, exactly as they were received by us from our duplicator or other production companies.

Creative Catalyst will always replace any factory defective DVD free of charge within 30 days of purchase. Contact Susan for instruction (susan@ccpvideos.com) before returning any defective DVD. We will also replace any damaged product (caused by shipping) free of charge … we must be notified immediately of any damaged product. Again, contact Susan at susan @ccpvideos.com for instruction on replacements. We are not responsible for replacing any DVD damaged due to misuse.

Q:        Do you sell used DVDs?

No. All DVDs sold by Creative Catalyst are new, unused DVDs. 95% are shrinkwrapped. Some titles, produced by other production companies, come to us new but not shrinkwrapped. We ship these out in the same, new condition as they are received by us.

Q:       What if I receive a DVD and just don't like the content?

All sales are final. Unfortunately, we do not take returns if you are unsatisfied with the content. We have taken every step we can imagine to provide as much information as needed for you to make an informed decision.

PRIVACY POLICY

Our Commitment to Your Privacy:

We respect your right to privacy and will not sell, trade, give or rent any personally identifiable information obtained from you to a third party.

CONTACT INFORMATION

Creative Catalyst Productions
PO Box 767
Albany, OR 97321

Email:

Customer Support: susan@ccpvideos.com

General Inquiries: info@ccpvideos.com

Resellers :info@ccpvideos.com

Advertising :lynn@ccpvideos.com

Webmaster: rick@ccpvideos.com

Phone:

877-464-2228 (Toll Free US & Canada)
541-926-3024
541-791-4326 (Fax)